- Shipping + INFO
Shipping + INFO
There are two shipping options available:
DHL shipping takes 5 to 7 working days (in addition to making or handling time). The first piece in your order costs US$ 39 and each additional piece costs US$ 19. DHL shipping is added at checkout.
DHL Shipping is CURRENTLY DISCOUNTED to US$ 16 per order item!
FedEx shipping is also available. FedEx shipping takes 2 to 3 working days (in addition to making or handling time). The first piece in your order costs US$ 79 and each additional piece costs US$ 39. FedEx shipping may be requested after your order payment is made. Simply choose and pay for the normal DHL shipping at checkout and then email us at firstname.lastname@example.org to arrange the extra payment for FedEx shipping.
Shipping costs do not include duties or taxes, which are the buyer's responsibility. ALL shipments have tracking numbers to help you trace your shipment in transit. We will send the tracking number to you upon shipping. Note that title passes to the customer once we have shipped and given the customer a tracking number (therefore you own the shipment at the time we ship your order as confirmed by a tracking number).
SequinQueen has been manufacturing and shipping sequin dresses worldwide to our valued customers on the internet since 1999. Our goal is to make you Sparkle, Anytime! We select only the finest sequins, fabrics and other materials.
All our items are hand-made by experienced dressmakers to ensure your satisfaction. Many of our dresses and gowns have tens of thousands of sequins and beads on them--all sewn by hand. And most of our other items are made-to-order, especially for you. Therefore, our making times range from 3 weeks to over 12 weeks. These times are approximate and are not guarantees. You may see the approximate making time information of the dress on the ordering page for the dress. If you have an event you need your dress for please add at least another 8 weeks to these making times. Unfortunately, we cannot work with customers' use-dates or customers' expected delivery dates. If your use-date or delivery date is not met your order is still shipped to you. Production of our items is complicated and involves many people working at multiple locations--so once your order is in production our time is best spent on production rather than checking on your order for you. Therefore please refrain from calling and emailing us to ask for order and shipping updates. Once you have made your payment, your order is being made and we will ship it as soon as it is finished. If you just can't wait that long to sparkle please see our IN-STOCK section for ready-to-ship items. Shipping times are additional to the making time.
Processing your payment with us is SECURE. We use PayPal to handle your payment. Even if you don't have a PayPal account you may pay with your Visa or Mastercard credit card through Paypal when you check out. We never see your credit card details.
We are sure you will LOVE your SequinQueen purchase. Should there be anything amiss with your order please send us a photograph of the problem within 24 hours of receiving your package, as confirmed by the delivery records. If we have made a mistake we will fix the problem for you and ship back to you. If your item was correctly made but you need to make changes to the size etc. we can adjust and send back you for a fee. Please note that in either case the cost of sending the item back to us is the buyer's responsibility. Please do not return-ship until we have provided you with the correct return shipment address. Returns for any reason incur a 35% restocking fee (this fee does not apply if the item is repaired and shipped back to you).
All making times and delivery times are approximate only due to the custom-made or hand-made nature of our items. We do not guarantee delivery dates and do not refund or stop production if your delivery- or use-date is not met. For items to be returned there must be a demonstrable manufacturing fault (return shipping is paid by the customer). Duties and taxes may be levied upon delivery of your order and are the responsibility of the customer. All sales are final on discounted or sale items. Note that title passes to the customer once we have shipped and given the customer a tracking number (therefore you own the shipment at the time we ship your order as confirmed by a tracking number). We do not provide order updates or anticipated shipping dates for orders in production. For handmade or custom made orders there is a 35% stop-production fee deducted from your refund if you cancel your order for any reason before we ship. You explicitly agree to these terms and are bound by them when you place your order.
By email at email@example.com or USA and Canadian Customers phone 309 623 4933 Mon-Sat 10am to 7pm Central Time. UK Customers phone 020 8133 5855 Mon-Sat 4pm to midnight. European Customers phone 001 309 623 4933 Mon-Fri 5pm to midnight. Our English speaking staff members are available to answer your email enquiries or phone call quickly and reliably. Please note our company address for administrative matters only is MaJoul Ltd., Unit 2508A, Bank of America Tower, 12 Harcourt Rd Central, Hong Kong.